fk971's Privacy Policy
How your personal information is collected, stored, and kept secure — explained transparently on the fk971 platform.
1. Introduction
fk971 is a trusted online gaming platform in Bangladesh that places the highest importance on its users' privacy. This Privacy Policy ("Policy") explains what personal information fk971 collects, how it is used, who it is shared with, and what your rights are.
By using this platform, you acknowledge that you have read this Policy and agreed to its terms. If you disagree with any part of it, please stop using the platform and contact us.
This Policy applies to all fk971 services, websites, and mobile platforms. In this document, "we", "our", and "platform" refer to fk971, and "you" refers to any registered or unregistered user.
2. What Information We Collect
fk971 collects various types of information from different sources. Details are provided below:
2.1 Information You Provide Directly
Identity Information
Name, date of birth, national ID number or passport details — required for account verification.
Contact Information
Email address, mobile number — used for account management and support.
Financial Information
Account numbers provided for bKash, Nagad, Rocket, or bank transfers — used to process transactions.
Account Information
Username, password (stored in encrypted form), account preferences and settings.
2.2 Automatically Collected Information
- IP address, browser type and version
- Device type, operating system and screen resolution
- Date, time and duration of access to the platform (per Bangladesh Standard Time)
- Pages visited, links clicked and search history
- Information collected through cookies and similar tracking technologies
- Gaming activity, betting history and account balance changes
3. Purpose of Using Information
fk971 uses collected information only for specific, legitimate purposes. Each purpose is clearly outlined below:
🔐 Account Management
To handle registration, verification, login processes, and ensure account security.
💳 Transaction Processing
To successfully complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.
🎧 Customer Support
To provide assistance in Bengali and English via 24/7 live chat and email.
⚡ Platform Improvement
To analyze user experience and improve platform performance and security.
🏆 Responsible Gaming
To monitor users' gaming patterns, ensure responsible play, and provide support when needed.
🔒 Fraud Prevention
To detect and prevent suspicious activity and maintain platform security.
fk971 never sells your information to third parties. Information is shared only with necessary service providers, and only to the extent required.
4. Information Sharing and Disclosure
fk971 follows a strict policy — user information is never sold or rented to third parties. However, information may be shared in the following limited circumstances:
- Payment processors: Only relevant financial information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
- Technology partners: Service providers engaged to operate the platform, who work under strict confidentiality agreements.
- Legal obligations: Information may be disclosed under a court order or a valid request from a law enforcement authority.
- Fraud prevention: Where necessary to protect the safety of users or the platform.
- Business restructuring: In the event of a merger or acquisition, the new entity will be bound to follow the same privacy policy.
5. Data Security Measures
As a safe and reliable platform, fk971 uses industry-standard technology to protect user data. Our security framework includes the following layers:
- SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, making it impossible for third parties to read the data.
- Password Hashing: User passwords are never stored in plain text — they are hashed using strong cryptographic algorithms.
- Two-Factor Authentication: An additional verification step at login strengthens account security.
- Continuous Monitoring: Suspicious logins or unusual activity are automatically detected and alerts are sent.
- Restricted Access Controls: Only authorized staff can access relevant data, and all access is logged.
- Regular Security Audits: Security audits are conducted regularly to identify potential vulnerabilities.
While we are committed to providing maximum protection, 100% security on the internet cannot be guaranteed. We therefore ask users to play an active role as well — use a strong password and do not share your login details with anyone.
6. Cookies Policy
The fk971 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve platform functionality.
Essential Cookies
Required to maintain login sessions, ensure security, and support the core functionality of the platform. Disabling these will prevent you from using the service.
Functional Cookies
Help remember language preferences, display settings, and user preferences so your next visit is easier.
Analytics Cookies
Collect anonymous data to understand which pages are visited most and how users interact with the platform.
Cookie Controls
You can disable non-essential cookies through your browser settings, though this may limit some functionality.
7. Data Retention Period
fk971 retains user information only for as long as necessary. The retention policy for different types of information is described below:
- Account Information: Retained while the account is active and for a defined period after closure as required by law.
- Financial Transaction Records: Retained for an extended period in accordance with legal and regulatory obligations.
- Communication History: Conversations with customer support are retained for a limited period to help improve service quality.
- Analytics Data: May be retained in anonymized or aggregated form for an extended period, but is not linked to any individual.
When information is no longer needed, fk971 deletes it securely or anonymizes it in a way that makes identification impossible.
8. User Rights
Users of the fk971 platform have the following rights regarding their personal information:
Right to Access
You can find out at any time what information we hold about you and how it is being used.
Right to Rectification
You can request that incomplete or incorrect information be corrected, and we will take appropriate action.
Right to Erasure
Where there is no legal obligation to retain it, you may request that specific information be deleted.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be limited.
Right to Data Portability
You can request your information in a structured, easily readable format.
Right to Object
You can object to the use of your information for specific purposes.
To exercise these rights, email [email protected]. We will respond promptly after completing appropriate verification. Some requests may not be fully fulfilled for legal reasons — in such cases, we will explain why.
9. Privacy of Minors
fk971 strictly prohibits anyone under the age of 21. This platform is operated for users aged 21 and above only.
If we become aware that a minor has opened an account, we will immediately close that account and securely delete all information collected. If a parent or guardian suspects their child is using fk971, please contact us immediately at [email protected].
Age verification is an integral part of our registration process. Accounts are only activated after document verification.
10. Policy Changes and Updates
fk971 reserves the right to update this Privacy Policy from time to time. For any significant changes, we will:
- Send a notification by email to registered users.
- Display a clear notice on the platform.
- Update the "Last Updated" date at the top of this page.
Continued use of the platform after an updated policy is published will be considered your acceptance of the new policy. We therefore recommend visiting this page regularly.
11. Third-Party Services
The fk971 platform may include content from third-party game providers and service providers. These third parties have their own privacy policies, and we are not responsible for their data collection or usage practices.
Game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe operate within their own technical environments. These providers manage game session data, but are bound by contract to comply with fk971's security standards.
12. Contact Us
If you have any questions, complaints, or requests regarding the Privacy Policy, please do not hesitate to contact us. The fk971 customer support team provides assistance in Bengali and English 24/7.
For data-related requests, we may verify your identity. Requests are typically responded to promptly upon receipt.